We will happily refund any of our products if it is determined that the damage or defect was apparent at the time of delivery and within 30 days of receipt.
If any product received that is damaged upon arrival customers are encouraged to contact us at firstname.lastname@example.org
Simply include a digital photo in your e-mail that show the damage to the product. From there we will happily replace or refund any of our products if it is determined that the damage or defect was apparent at the time of delivery or issue a refund if requested.
This is only for damaged goods and not change of mind once you have purchase a product
Pillows Made to Measure
With our Pillows made to measure if within the first 30 days after the date of receiving your Pillow Made to Measure you are not satisfied we will either help you find the perfect pillow or we will arrange a full refund.
To receive a refund simply remove the covers off the pillow and send us 3- 4 digital photos of the pillow torn into pieces ready for composting (the smaller the pieces the easy for mother nature to break it down, even if this goes into your mixed garbage, it will still decompose) with at least one photo showing the PMM embossed logo in the latex.
This one of our unique ways we can help reduce our carbon footprint. Once we have approved and viewed the photos we will arrange a full refund using the payment method the pillow was purchased under.
All other products
All returned products must be returned to our factory at the purchasers expense, be unused in the original packaging and in an undamaged condition to receive a refund.
Change an order
If you need to change any aspect of your order once it has been placed please contact us at email@example.com. Our professional team will be more than happy to do everything in our power to get your order adjusted, all the while still ensuring that you receive your purchase in a timely manner.
**Please take note thought that once an order has been processed and has left our facility we are unable to make any changes.