Security & Privacy

1. Collection of your personal information

The personal information collected, held, used and disclosed by us is collected from you directly, and includes, but is not limited to, the following information about you:

(a) Name;
(b) Weight;
(c) Age;
(d) Telephone number;
(e) Shoulder and head measurements;
(f) Preferred sleeping position;
(g) Details about your bed and mattress;
(h) Credit card details;
(i) Healthcare Professional ID Number;
(j) Delivery address;
(k) Information about any complaints;
(l) Your computer’s domain name and IP address; and
(m) A record of the pages you visit on our website.

We may collect your personal information in a variety of ways, including when you complete and submit an order form, either online at our website or a hard copy sent to us by post, when you write to us, over the phone or when you access our website.

2. Use of your personal information

We collect your personal information for the primary purposes of providing our services, including:

(a) Customizing a pillow, mattress, mattress topper or kids play mat (each “Product”) to your specifications;
(b) Allowing you to purchase the Product;
(c) Allowing you to make payments using PayPal;
(d) Delivering the customized Product to you at your chosen address;
(e) To show the results of your neck compression index (NCi) ratings;
(f) To improve our service to you and notify you of products we think you may be interested in by sending marketing and promotional materials to you from time to time;
(g) Notifying you when your Product will need replacement;
(h) Simplifying your future Product orders if your details have not changed;
(i) Our internal research and development purposes;
(j) To analyse usage of our website;
(k) Dealing with complaints; and
(l) Allowing you to purchase other products available from our range.

Disclosure of your personal information

We may disclose your personal information to our business partners, such as manufacturers and distributors, who assist us in providing services and products to you. These entities may be located in Australia, Sri Lanka and/or the United States of America.

4. Security of your personal information

We take reasonable steps to:

(a) ensure that personal information that we collect, use and disclose is accurate, complete, up-to-date and relevant, having regard to the purpose of the use or disclosure;
(b) protect your personal information that we hold from misuse, interference and loss and from unauthorised access, modification; and
(c) destroy or de-identify personal information when it is no longer required.

Security measures that we have in place to protect your personal information include the following:

(a) encryption of your credit card details;
(b) encryption of personal information stored on our databases; and
(c) information access restrictions including different levels of security clearance.

To the extent permitted by law, we are not liable for any unauthorised access to your personal information or for any other security breach.

5. Opting-Out and Unsubscribing

You can opt out or unsubscribe from receiving communications from us at any time. If you do not wish to receive any further information or material from us, please let us know by returning any email communication you receive from us, with the subject line “unsubscribe”. Alternatively, please send an email to our Customer Support Manager requesting to unsubscribe from future communications.

6. Access to, and correction of, your personal information

You are able to access and correct your personal information at any time by logging on to your online account on our website.

You may also request access to the personal information we hold about you by contacting us directly.

To request access, or correction, to your personal information, please contact our Customer Support Manager using the details set out below. We will respond to your request within a reasonable period after it is made and may recover from you our reasonable cost of providing you with access.

7. Complaints

If you have a complaint about the way we have dealt with your personal information, please contact our Customer Support Manager.

8. Customer Support Manager Contact Details


9. Third-Party Websites

This website allows you to link to websites which are not controlled, operated or maintained by us. We are not responsible for the privacy practices of those websites. Before providing your personal information to such websites, you should read, and ensure that you understand, their privacy policies.

10. Updates to our privacy policy

This privacy policy is subject to change without prior or separate notification. Any changes will be posted to our website.

11. Cookies

We use cookies on this website to improve your experience of using our website and to deliver content that is specific to your interests. A cookie is a small file which is placed on your hard disk and is used by our website to identify you when you visit the website and to store details about your use of our website.

If you do not wish to receive cookies or prefer to use this website anonymously, you should adjust your internet browser settings accordingly.


The information on this web site is provided “as is” without warranties of any kind either express or implied. Due to the nature of the Internet, Sleep Made to Measure cannot guarantee the accuracy of the information contained in this website or its suitability for any purpose.

The products on our pages are described as fully and as completely as possible. No implied warranties or implied properties are added to the products other than those strictly stated on these pages.

The use of the products here is at your own risk. You acknowledge by order and receipt of the products that you know them to be without chemical flame retardants.

All recommendations for handling, storage or use of products, whether given in writing, orally based on the state of the knowledge available at the time such recommendations are made.

Notwithstanding any recommendations, you as the user of such products must make your own determination and satisfy yourself that the products supplied by Sleep Made to Measure and the information and recommendations given are (I) suitable for your intended process or purpose, (II) are in compliance with environmental, health, fire, and safety regulations.

Material on this site may contain technical or other inaccuracies, omissions, or typographical errors, for which Sleep Made to Measure assumes no responsibility. Material may be changed or updated without notice.

Any information communicated through this is the exclusive property of Sleep Made to Measure and is believed to be as accurate as possible at the time it is conveyed to the user.

Links to other internet sites (“hypertext links”) are included as a convenience to our visitors.

When you access a linked site, you are accessing an independent site over which we have no control. The presence on this site of linked sites or information about the product does not mean that Sleep Made to Measure endorses or accepts any responsibility for the content or presentation of linked sites.

In no event will SMM be liable to any party for direct, indirect, incidental, special, punitive or other consequential damages resulting from any use of this web site or of the products available for purchase.