Returns & Warranties
At Sleep Made To Measure™ we take quality very seriously. We pride ourselves in providing a superior product that we are proud to stand behind. For this reason we are proud to offer industry leading warranties for all of our products.
Any of our many Sleep Made To Measure™ organic latex products are backed by a minimum or twelve months or manufacturer warranty. We want to offer you piece of mind where initial quality and product defects are concerned. What’s more, all of our mattresses come with a ten year warranty that covers not only the materials, but also our workmanship.
We are able to offer these warranties because at Sleep Made To Measure™ we take quality control very seriously. All of our product lines undergo a rigorous inspection process prior to packaging. Our goal is to ensure that the product you receive is in the best condition and of the highest quality possible.
If any product you receive is damaged upon arrival we encourage you to contact us at firstname.lastname@example.org you will simply need to include digital photos in your e-mail that show the damage to the product.
From there we will happily replace any of our products if it is determined that the damage or defect was apparent at the time of delivery. We are also willing to offer you a refund for the damaged material if that is your wish. If this is the route that you would like to take please visit https://sleepmadetomeasure.com/about/guarantee/. The details of how to pursue this avenue are available there. Our guarantee does not only extend to damage or defect either, we are proud to offer an industry leading 100% satisfaction guarantee unlike anything found with other manufacturers.
If you need to change any aspect of your order once it has been placed please contact us at email@example.com . Our professional team will be more than happy to do everything in our power to get your order adjusted, all the while still ensuring that you receive your purchase in a timely manner.
**Please take note thought that once an order has been processed and has left our facility we are unable to make any changes.