At Sleep Made To Measure you satisfaction is our ultimate goal. This is why we offer a 100% money back guarantee. If you are unsatisfied with your pillow made to measure for any reason, within 30 days of receiving it we are happy to issue you a refund. Simply contact us at firstname.lastname@example.org and we will start the refund process for you. We are the only company in the marketplace that offers this type of satisfaction guarantee. What’s more, unlike many companies we ask that you do not send the product back to us. Instead we would like you to help us reduce our carbon footprint, and show that our pillows are completely compostable.
- The first thing that we ask that you do is remove the covers from the pillow made to measure.
- Next we ask that you email us at email@example.com, you should include a minimum of four digital photos of your pillow cut or torn into pieces (this makes the composting occur much quicker). Please note that we ask that at least one of the photos included feature the embossed PMM logo on the pillow.
- Upon reviewing and approving your photos, a full refund will be issued via the payment method used when purchasing the pillow.